The success of your contact centre can be judged on tangible, measurable customer outcomes. Were those calls, emails, live chats, and SMS messages answered quickly enough? Did your customer feel their issue was resolved satisfactorily and that your agent was helpful, knowledgeable, and engaged? And how are your agents managing – are they overwhelmed, frustrated and at risk?
With Microsoft’s cloud-based omnichannel digital contact centre, all your customer interaction channels are integrated into a single unified platform. As you have visibility of every interaction, there’s no guesswork involved as to how your customers feel about your business. And if you already use Microsoft Dynamics 365, Teams, Power Platform, and Microsoft 365, it’s only a hop, skip and a jump to leveraging the benefit of Teams voice calling.