Our PartnerPlus support offerings provide more extensive coverage, extended hours and options for a range of enterprise management services.

PartnerPlus ensures that your critical business systems always meet your business needs.

PartnerPlus is Fusion5’s premier support offering which provides continuous improvement, priority support and committed response times to assist with user queries, training, configuration and issue management to ensure business critical systems continue to meet the business need.

PartnerPlus also ensures customers continually improve and advance their solutions to enable more value to be delivered to the business. PartnerPlus offers both a Customer Success Team Service as well as the option to purchase Pre-Paid support hours.  Support as well as smaller Work Orders can be completed under PartnerPlus Pre-Paid support hours.

A dedicated Service Delivery Manager

9.5 hour Business day coverage

Prioritised issue management and resolution

Highly skilled team of consultants across Australia and New Zealand

Personalised reporting

PartnerPlus Unlimited is a tailored support solution to suit your specific solution and business needs.

PartnerPlus Unlimited offers customers an all-inclusive support model to ensure cost certainty in relation to the ongoing support of systems and solutions.  PartnerPlus Unlimited allows for an agreed scope of work to be covered under the one, all-inclusive agreement allowing for ease of budgeting and planning.

PartnerPlus Unlimited customers receive access to the standard PartnerPlus services, and can select from a range of additional, solution-specific services which give you the freedom to log unlimited calls.

Tailored solution services

A dedicated Service Delivery Manager

9.5 hour Business day coverage

Prioritised issue management and resolution

Highly skilled team of consultants across Australia and New Zealand

Personalised reporting

PartnerPlus Platinum is our premium support offering, developed for customers who need tailored options for advanced IT support.

PartnerPlus Platinum customers receive all the same services as PartnerPlus customers, and also have access to options ranging from innovative, value-add point solutions to enhance your application investment, through to complete 24/7 infrastructure management.

24/7 technical coverage

24/7 infrastructure management

Monitoring and alerting

Scheduled patching

Health checks

Value-add software

Performance benchmarking

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Increase the benefit you get from your investment with Fusion5 PartnerPlus Support and/or Microsoft Premier Support.

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Customer Success Team Book

For a concise summary of how we support, educate, and help our customers maximise their investment in technology, download to read at your leisure

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