Enabling your success through:

24/7 prioritised support for technical problems

Support escalation to the highest level

Digital and onsite training, labs and workshops to develop new technical capabilities

Proactive engagement to help you stay ahead of updates with minimal disruption

Designated technical account manager for strategic expertise and advocacy within Microsoft

Direct path into the Microsoft product teams and expert engineers, backed by service level agreements

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How it works

Fusion5 and Microsoft

  • Fusion5 will resolve logged calls, where possible, within our in-house Customer Success Team
  • We will escalate issues where necessary, on your behalf, to Microsoft Premier Support
  • Fusion5 will manage the issue directly, receiving priority attention to speed issue resolution and get you operating again

To find out more about how Fusion5 and Microsoft Premier Support can benefit your business, contact our Customer Success Team today!


Your direct line to expert support and advice from Fusion5 and Microsoft

Great outcomes start with great conversations


Great outcomes start with great conversations

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