The increase in regulatory pressure has made it increasingly challenging to manage highly complex issues with manual systems and multiple data sources. It’s an ongoing battle to prioritise the customer and employee experience, and provide faster, and better service.
A reliance on a range of applications can have a tremendous negative impact on response times, costs and the customer experience.
There is a real need for Financial Services organisations to extend their reach and product offerings on top of growing revenue and profitability in a highly competitive, and highly-regulated market.
With Microsoft Dynamics 365 you are given a central source of truth for your customer, prospect and supplier data. Understanding your customers and even predicting their issues before first contact is made – delivering a personalised customer experience at every touchpoint. Your data is secure and protected using Microsoft Azure security features and you can simplify complex and manual procedures by moving away from disparate systems that do not talk to one another.