Behind every great experience is a great workflow

While organisations everywhere are rushing to embrace digital transformation, they’re also struggling to overcome the challenges presented by digital sprawl, operational roadblocks, cultural factors, and regulatory frameworks. Sound familiar? 

The ServiceNow platform connects people, functions, and systems across your organisation. So, you can say goodbye to ‘making do’ with a disconnected experience, eliminate organisational silos, and create an environment where your people and business can work together to achieve your goals.

The ServiceNow platform can help your organisation to:

  • Digitise manual processes 
  • Optimise existing workflows 
  • Automate routine, repetitive tasks with automated workflows
  • Improve efficiency and collaboration 

Whatever your industry, and whether your passion is Employee Engagement, Customer Experience, Portfolio Management, Project Management, Risk Management, or Technology, Fusion5 can help you optimise service delivery for your business using the ServiceNow platform's mature and proven capabilities.

Remove the disconnected experience from your business.

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Our know-how, your transformation

When you partner with the Fusion5 ServiceNow Solution and Consulting team, you’ll be saying YES to profitability, happy employees, and a great customer experience. We help you to: 

  • Maximise budget by right-sizing your subscription costs 
  • Seamlessly connect your employees to the information or help they need with perfectly planned, built and optimised solutions  
  • Create winning experiences for employees and customers alike by integrating your systems and data with the ServiceNow platform
  • Leverage automated workflows to reduce manual tasks and enhance productivity

In addition to being a trusted ServiceNow Partner, Fusion5 also partners with many other leading technology vendors, including Oracle and Microsoft. So, we’re well-positioned to leverage ServiceNow’s integration capabilities to unify your data, silos, and workflows.

Two giants, one partner. Do more with Microsoft + ServiceNow

Combining the power of both Microsoft and the ServiceNow platform can create a significant competitive advantage for your business.

As we are a ServiceNow and Microsoft partner, we have the expertise to bring environments together so you get more value from each. If organisational efficiency is your goal, combining these two cloud-based business tools is your blueprint to achieving that goal. Your ServiceNow and Microsoft integration could not be in better hands.

The Fusion5 team of experts can help you: 

  • Identify and implement best-fit solutions using Dynamics and ServiceNow platform integrations 
  • Connect your ServiceNow instances with your Office Apps (Teams, SharePoint, Power BI, etc.) 
  • Help you deploy We can help with Microsoft Azure integration for user management and other features 
  • Build customised experiences that solve your specific problems using automated workflows. 

Generative AI & Virtual Agents

Capitalising on the power of artificial intelligence, the ServiceNow platform makes it possible for employees to focus on activities that humans truly excel at – creative thinking, customer engagement, and unpredictable work. 

One of the most valuable uses of generative AI is in assisting people to be more productive. From providing meaningful summaries of cases and conversations, to generating useful content, AI can empower productivity and reduce frustration across a wide range of business interactions. 

The use of Virtual Agents is an innovation that is revolutionising employee’s access support. With truly conversational experiences that lead to fast, effective and intelligent self-service, your business can enjoy an increased ‘self-solve’ rate, and faster resolution of issues. 

Talk to us to see if the Virtual Agent experience is for you!

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Why partner with Fusion5?

Local expertise: The Fusion5 team of ServiceNow platform experts understands the unique needs of businesses in Australia and New Zealand, ensuring tailored solutions that align with your requirements. 

ServiceNow Partnership: As a ServiceNow Partner, we have a deep understanding of the ServiceNow ecosystem and access to the latest tools and resources, all while being well-versed in the local business landscape. 

Industry experience: With a track record of successful projects across diverse industries in Australia and New Zealand, we bring industry-specific insights and best practices to our partnership.  

Great outcomes start with great conversations

Great outcomes start with great conversations

Ready to say YES to profitability, happy employees, and great customer experience?

Request a consultation today and let our local experts help you to digitise, optimise and automate your way to success with ServiceNow.

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