Dynamics 365 Sales and Marketing  

Dynamics 365 Sales and Marketing delivers connected sales and marketing capabilities to enable marketers and sellers to act as a unified team and accelerate their pipelines. New features such as a new B2B analytics dashboard, frequency capping, multiple email recipient activation, emails timeline, customisable preference centres, and Urchin Tracking Module (UTM) marketing tagging will be released in this wave to allow businesses to increase their output, organizational efficiency, and analyse the impact of their campaigns to reach higher levels of marketing maturity. 

Jonathan Rickard - Manager Solution Strategy • CEC 
Nathan Woodward - Principal Consultant • CEC 

Dynamics 365 Service   

Dynamics 365 Customer Service empowers agents to work more efficiently with enhancements to voice features, unified routing, embedded Microsoft Teams collaboration, and elements of the agent workspace such as the case form, timeline, and conversation control. Throughout this wave, Microsoft will continue to invest in AI across the contact centre with intelligent-suggested replies and robust real-time analytics with customisation.

Nathan Woodward - Principal Consultant • CEC 
Nathan Bloomfield - Senior Consultant • CEC 


Dynamics 365 Finance   

Dynamics 365 Finance is focused on enhancing organisations’ visibility into their data, continuing finance automation, and expanding out-of-the-box country coverage in LATAM. Other enhancements such as further automation of complex tax scenarios, full end-to-end automation of accounts payable and ledger settlements to expedite the close and enable talented finance users to spend more time focusing on value-added activities will also be released. 

Zach Raj - Senior Consultant • F&O 
Craig Cornish - Industry Director & Manager Pre Sales • F&O 

Dynamics 365 Supply Chain Management   

Dynamics 365 Supply Chain Management continues to deliver increased agility and resilience across the supply chain with enhancements to omnichannel sales strategies with improved ways of managing attribute-based pricing, integrated soft reservations, and optimised end-to-end process integration across Dynamics 365 Sales and Supply Chain Management. Investments to improve agility and increase efficiency for discrete manufacturers, maintenance workers, and warehouse workers will also be a focus for this wave. 

Tom Veitch - Industry Director • F&O 
Paul Hutchings - Industry Director • F&O 

Dynamics 365 Commerce  

Dynamics 365 Commerce is enabling new and updated B2B experiences, including the modeling of distributors as sellers, introducing a distributor fulfillment dashboard, and improving the out-of-the-box B2B user sign-up flow. We are revising and improving our payment flows and enabling network health checks to diagnose network-related issues that can impact POS uptime for POS and Store Commerce users. We will also be investing in asynchronous payment capabilities to provide support for Klarna and other “buy now pay later” methods and ACH real-time banking. 

Tom Veitch - Industry Director • F&O 
Manoj Tirukoti - Team Lead • F&O 

Dynamics 365 Business Central  

Dynamics 365 Business Central will continue developing enhanced finance capabilities for intercompany transactions as well as several improvements to the warehouse management area to make customers’ processes more efficient. More default setup data will also be provided during this wave to expedite customers’ onboarding procedures. Furthermore, Power Platform and Microsoft 365, including Teams, capabilities will be improved, enabling better reporting, automation, and collaboration opportunities. 

Karen Blake - Practice Manager • Business Central 
Myen Pather - Practice Manager • Business Central 
Tom Marshall - Sales Lead • Business Central 

Microsoft Power Platform  

Microsoft Power Platform enables users and organizations to analyze, act on, and automate the data to digitally transform their businesses. Microsoft Power Platform today comprises four products: Power BI, Power Apps, Power Automate, and Power Virtual Agents. It also has two add-ins: AI Builder and Power Pages. The 2023 release wave 1 release contains hundreds of new features across Power Platform applications including Power BI, Power Apps, Power Pages, Power Automate, Power Virtual Agents, and AI Builder, as well as Microsoft Dataverse, Power Platform capabilities for governance and administration, pro development, ISV experiences, and data integration. 

Troy Gerber - Senior Microsoft Solution Strategist • CEC 
Jaan Raadik - Technical Director - Power Platform • CEC 

Dynamics 365 Human Resources 

Dynamics 365 Human Resources will continue to expand the Human Capital Management (HCM) ecosystem and further invest in expanding our payroll partner network to provide broader coverage for global organisations. We will also provide better experiences across Dynamics 365 applications by integrating employee skill, compensation, and leave information to resource managers in Project Operations while helping employees grow their careers by bringing project and experience information back into employee profiles. 

Shaun Botes - Senior Consultant • F&O 
Gary Burman - Solution Director - Finance/HR • F&O 


Microsoft Azure Infrastructure 

Invent with purpose, realise cost savings, and make your organisation more efficient with Microsoft Azure's open and flexible cloud computing platform. The Azure cloud platform is more than 200 products and cloud services designed to help you bring new solutions to life. Build, run, and manage applications across multiple clouds, on-premises, and at the edge. During this session we will cover the latest technologies being released on Azure including how you can best leverage your Citrix solutions on Azure.

Richard Young - Principal Consultant • Enterprise Cloud & Security 
Daniel Marsh - Principal Consultant - Citrix • Enterprise Cloud & Security 


Microsoft 365 + Security  

Microsoft 365 is one of the largest enterprise and consumer cloud services in the world and continues to grow rapidly, both in customer base, products, and features. Customers turn to Microsoft 365 not only for its world-class productivity solutions, but to help protect their most sensitive information from the constantly evolving cyber threat landscape. It is Microsoft's top priority to keep customer data secure and maintain customer trust. During this session we will cover the latest updates to Microsoft 365 security 

Adam Van Vilet - Chief Information Security Officer  Enterprise Cloud & Security 
Mark Montgomery - Principal Consultant - Microsoft 365 Enterprise Cloud & Security 

Great outcomes start with great conversations


Great outcomes start with great conversations

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