In theory, the teacher registration process is straightforward. Unfortunately, VIT’s aging background technology and time-intensive manual workflows left frustrated applicants waiting for up to three months for the paperwork required to take up a teaching position.
VIT had used a Microsoft CRM 4 .NET environment to support their registrations management for nearly a decade. In that time, the amount of development work done to improve how it supported VIT’s workflows had been minimal. It ran on outdated hardware and desperately needed a major injection of time to bring it up to date.
“VIT’s functions and processes had evolved over a period of time and were very hands-on and slow,” says Bruce Lawrence, Technical Project Manager for VIT. “CRM 4 supported those manual processes, including how we undertook identity checking and fraud detection. We had no transparency of where an application was up to in the pipeline, and lots of concerned calls from graduates about the time it was taking to process their registrations. We had a call centre dedicated to managing their expectations.”
The Institute was in a technology rut, and the delays in registration were putting a dent in their reputation.