Adding a modern spin to good an old-fashion service
Given that CYB and its customers had always worked together smoothly in this manner, it was difficult to envisage that a change to the ordering process would be either welcomed or beneficial. However, CYB was keen to leverage their existing Microsoft Dynamics 365 Customer Engagement and Field Service applications to offer their customers a self-service option.
CYB turned to their Microsoft partner, Fusion5, to design and implement an e-commerce portal with a shopping cart-style experience using Microsoft Power Platform and Power Pages. Fusion5 delivered the cost-effective portal in record time, and it quickly won over CYB customers who loved being able to view their own customised price list and stock availability, and place orders and service requests – all at a time which suited them.
Wanandi says the portal has been a success.
“Everyone has been delighted with the result. By leveraging our existing investment in Microsoft technologies and utilising a knowledgeable partner, it meant that building the portal ended up being a relatively fast and low-investment project.”
Paulus Wanandi | Executive Director of Century Yuasa batteries (CYB)
“Most customers we’ve introduced to the portal have been quick to appreciate the convenience of online ordering,” says Wanandi.
“However, those who prefer to pick up the phone and place orders through our call centre or sales reps can still do so – we certainly haven’t taken that option away from them.”