The BConnect project
In 2014, Barnardos asked Fusion5 to step in and complete stage 2 of BConnect. This ground-breaking project was specifically designed to support Barnardos’ Child and Family Services and improve their ability to collect and report on casework data in real-time.
The original version of BConnect was a complex and comprehensive case management system underpinned by Microsoft Dynamics CRM 2013, an on-premise solution with an SQL database.
Jaco van der Lith joined Barnardos as their Chief Technology Officer in 2015. One of his first tasks was to look at the organisation’s line-of-business applications and their lifecycles. “We engaged Fusion5 to look ‘under the development hood’ and develop a roadmap. Between us, we soon realised that the original design included a heavy degree of customisation with lots of case overviews and custom entities. This presented roadblocks to a smooth upgrade path - even just to the next level up, which was Microsoft CRM 2016, another on-premise solution.”
Van der Lith prioritised replacing customisations with out-of-the-box best practices, while avoiding any impact on their all important front-line users.
Fusion5 delivered a cloud-readiness assessment, recommending that Barnardos migrate directly to Dynamics 365 On-premise, readying the business for its final destination - Dynamics 365 Online. The project launched in 2017.
The business case for change
“Moving to the cloud was a compelling business imperative,” says van der Lith.
“Microsoft clearly signaled their direction with limiting enhancements or updates to on-premise solutions. Plus, moving online offered significant opportunities to save on our operational costs. The numbers stacked up and it was clear from a business case perspective that we should migrate. As a not-for-profit, cost is one of our biggest constraints. Our great relationship and partnership with Fusion5 helped minimise some of the pricing hurdles we faced.”