Reduce risk, ensure compliance, and save money with IT Asset Management

IT Asset Management FAQs

• What are the business benefits of IT Asset Management software?

  What ITIL is to ITSM, IAITAM is to ITAM.

  IT Asset Management solutions come with pre-configured processes based on the International Association of IT Asset Managers (IAITAM) recommendations. There’s a different interface for every role in the organisation that needs an individual to view and interact with asset information and Unified IT.

• What is the primary function of IT Asset Management (ITAM)?

  There are two functions. The first is managing the assets themselves, preferably in real-time. You can’t manage what you can’t see, so you risk making inaccurate and often overly costly decisions.

  Second is process governance. You need the ability to track and account for every single IT asset (no matter how small) from procurement to disposal — essential for auditing purposes.

• What are the common business practices of Hardware Asset Management (HAM)?

  It’s a common practice to have tools such as SCCM and Intune in every organisation, as those tools often come bundled into a commercial agreement.

  However, it’s not best practice to rely solely on such tools for all asset management needs. These tools only provide a partial view of your assets and heavily focus on Microsoft devices. At an enterprise level, where asset management is very complex, organisations should consider a device-agnostic unified endpoint management solution.

• What are the risks of unsecured software?

  There are many risks! The most detrimental to your organisation are security and contract compliance risks as they have direct monetary penalties if an audit detects that you are non-compliant.

• How does ITAM help reduce IT costs and overheads?

  Put simply, if your IT support personnel need to log into several tools to establish the true state of an asset that one of your users is reporting an issue with, it takes time and money to sort out.

  With a single reliable single source of truth at their fingertips, your IT support team can improve their services. With issues resolved more quickly, your users can return to their productive tasks sooner and continue to generate revenue.

• What is the role of automation in IT Asset Management (ITAM)?

  Some of the most labour intensive (and highly repetitive) asset-related requests are on- and off-boarding, patching, cloud provisioning and software distribution. Yet with the right technology, you can automate all these tasks to the extent where they are zero-touch. You reduce the opportunity for human error and free up your resources to work on more valuable business initiatives and projects.