Quality you can count on
While achieving ISO accreditation required a considerable commitment from the business in terms of time and resources, Melissa Iemmola, Director Professional Services (Australia) for Fusion5, says the effort was well worthwhile.
“Gaining ISO 9001 accreditation means our customers can be confident that when we make a promise, we can and will keep it. It assures them that they will always receive the highest standard of project delivery and services. And critically, it guarantees consistently successful business outcomes. Nothing is left to chance. With ISO behind us, Fusion5 customers know they will always get real value from their investment.”Melissa Iemmola | Director Professional Services (Australia), Fusion5
For Fusion5, achieving ISO 9001 took six months of recording, documenting, analysing, and agreeing all implementation processes across its business pillars — from CRM, to ERP, to payroll and more.
Iemmola says that given the effort and investment required, ISO 9001 accreditation is usually only achievable by larger (than Fusion5) business consultancies who offer enterprise and government customers a QMS certified service. “If you look at who else has ISO 9001 accreditation in the Australasian business solutions market, we’re in good company. And it certainly raises the bar for other technology partners who can’t promise their customers a consistent implementation process or outcome.”