Pesky IT acronyms may have left you stupefied. Even for the IT industry veterans, the volume of acronyms and jargon bandied about means that business leaders are left baffled and confused.
In protest a we’ve created this guide that explains exactly what these pesky IT terms actually mean in plan English. There’s no need to get your tongue in a twist.
First of all, let’s deal with two terms that appear frightening, but are in fact delightfully simple:
What is an ERP system?
ERP stands for enterprise resource planning. The easiest way to think about ERP is the main system that you use to run the core processes of your business, such as finance, procurement, manufacturing, HR, supply chain, service delivery or even delivering services. An ERP system will manage key assets and resources such as stock as well as accounts payable, accounts receivable and your sales and general ledgers.
What is a CRM system?
Customer relationship management (CRM) is a software solution that gives you a complete 360 degree view of your customers, prospects and other organisations that you deal with. It pulls together information from your sales, marketing and customer service operations, automating manual processes and making information visible and easy to access for people across your company. It can be used by people from any department, from sales and marketing through to service, technical support.