Over the years, we’ve seen numerous failed implementations due to businesses that are unwilling to abandon legacy processes on the basis that ‘they work fine.' Instead of moving to best practice, they want their old, familiar way of doing this transplanted into a new solution with the addition of some automation, the removal of spreadsheets, and a bit of a facelift.
If you, too, have inherited old processes and are under pressure to leave them in place, we suggest you read on.