Dedicated to delivering success and helping drive more value from your investment
We understand a new business solution is a major investment for your business - and not just from a financial standpoint. The investment extends from your employees learning the system and adapting to business process changes, through to new and improved service levels for your customers.
And while selecting the right solution is important, it’s how it is implemented that really makes the difference.
That’s why we invest heavily in our people, their career development, and ongoing training. We rely on our people to not only successfully roll out your application, but to ensure you’re getting real business value, now and in the future.
Our Professional Services team has over 250 consultants. Some join us through our Fusion5 graduate programmes, others are seasoned industry professionals. All are channelled through an ongoing certification path so their solution knowledge is always current and in-depth.
Before anything, we start by making sure we know what success looks like for you.
This ensures we’re both clear on what outcomes you need to be delighted with your investment. If you’re not sure where to start, we can help you to define KPIs.
We have a structured and proven process designed to benchmark project progress, keep it on schedule and to expectation, and in the event of misalignment, quickly get things back on track.
We take a partnership approach to delivering success - it’s your enthusiasm and commitment, our experience and focus, and the right solution.