You’re in the market for a new ERP, FMIS, CRM or HCM solution and every vendor is talking to you about their ‘cloud’ solution. And rightly so. Nothing much is on-premise anymore, apart from a few very specific solutions which may never have their applications redeveloped to support cloud.
A common (and very important) question I’m asked about Cloud-based solutions is: “What return on investment (ROI) can I expect if we move off our existing on-premise infrastructure?”
My response is to first ask, “how critical is the business application to your organisation?” and then, “how many elements go into supporting that solution while it remains on-premise?”
The prestigious 2016 CRM Contact Centre Awards were held on 16 September in Auckland, New Zealand. We were delighted to step up as the official sponsors of the inaugural Live Chat Award category.
These hotly contested awards provide an annual 'snapshot' of how New Zealand contact centres are responding to customer enquiries over the phone and via the internet.
The 2016 Live Chat Awards attracted 12 entrants. Fusion5 would like to congratulate those true Champions of Live Chat who took away the Diamond, Gold and Silver Awards for 2016:
We are delighted to announce the strategic acquisition of BPR Solutions.
Established in 2002, BPR Solutions was one of the first NetSuite certified Solution Partners in Australasia with offices in Auckland and Sydney. The acquisition sees Simon Ede, owner and founder of BPR, joining our NetSuite team as a Senior Executive, focused on developing NetSuite sales. All of BPR’s staff are on board at Fusion5, and our boosted NetSuite team is now close to 30 people.
The Australian Human Resources Institute (AHRI) is hosting its national convention in Brisbane this year, August 3-5 at the Brisbane Convention & Exhibition Centre.
Connect your onboarding and HRMS
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