Microsoft Dynamics 365 for

Customer Engagement

Nurture relationships. Empower your people. Connect sales and marketing.

Read the buyer's guide to Dynamics 365 CRM

Enhance the experience with Microsoft Dynamics 365 Customer Engagement (CRM) software.

Dynamics 365 is a cloud-based, combination customer relationship management (CRM) & enterprise resource planning (ERP) system, where the applications can be used perfectly as stand-alone solutions, integrated with existing applications, or within your total Microsoft stack.

No matter what your business size, turnover, product, service, sales model or go-to-market strategy, you deserve a flexible, personalised, scalable, enterprise resource planning solution that naturally leverages the rest of your Microsoft applications to provide you the best opportunity to thrive. Microsoft Dynamics 365 Customer Engagement (CE) gives you this in spades. 

The future of work with Microsoft Dynamics 365

What's inside Dynamics 365 Customer Engagement?

Why Fusion5 for your Microsoft CRM solutions?

Fusion5 have a proven track record of delivering Microsoft solutions that delight our customers and produce great business outcomes.  As a member of the Microsoft Dynamics Inner Circle, we are not only recognised as being an expert and trusted pair of hands for consultancy, implementation, change management and support, but we also advance access to product updates, licensing changes, and the ability to take our customer’s feedback to the source of Microsoft innovation, to help bring solutions that really make a difference to our clients.

Plus, maximise the performance of your Dynamics 365 and drive continuous value from your investment with our 8 customer relationship management (CRM) Supercharge options!


Gold Cloud Business Applications

Gold Application Development

Gold Enterprise Resource Planning

Gold Cloud Platform

Gold Cloud Productivity

Gold Datacenter

Gold Data Analytics

Silver Security

Silver Data Platform

Silver Enterprise Mobility Management

Silver Small and Midmarket Cloud Solutions

A little extra ...

So, what can Microsoft Dynamics 365 for Customer Engagement (CE) do for me?

Empower your people, drive more sales

Dynamics 365 for Sales has evolved from Dynamics CRM to be part of the greater Microsoft Dynamics 365 business management solution. Dynamics 365 for Sales empowers your sales people to build stronger customer relationships, take actions based on insights, and close sales faster.  But it doesn’t stop there. Dynamics 365 for Sales can keep track of your accounts and contacts, nurture your sales from lead to order, help you create sales collateral, marketing lists and campaigns, and even follow service cases associated with specific accounts or opportunities.

Connect sales and marketing, automate and nurture relationships

Dynamics 365 for Marketing takes your marketing to a whole new level. Move beyond basic email marketing to discover and nurture more sales-ready leads. Ramp up your marketing ROI by connecting sales and marketing, automating processes, and making smarter decisions.

Maximise the value of your customers

With Dynamics 365 for Customer Service you’ll convert your customers into lifelong brand advocates. Respond to every query with quick, relevant answers on any channel, even on the go. And with its built-in intelligence, you’ll deliver faster, more personalised service and make every customer interaction a great one.

Delight your customers with a seamless, end-to-end service experience

With Dynamics 365 for Field Service you’ll resolve issues before they happen, drive down operational costs, and make every onsite experience a positive one! Minimise the cost and time taken to despatch a technician by improving remote resolution rates. And provide your customers with self-service portals so they can log issues and check on progress.

Make every project a success

Up the stakes with Dynamics 365 for Project Service Automation. Provide an outstanding project experience and build new levels of trust with your customers. Deliver profitable, on-time and within budget projects every time. All while maximising employee productivity.

Power up your solution when you integrate with Office 365

Connect Microsoft Dynamics 365 for Customer Engagement (CE) to Office 365 for a cost-effective, flexible solution to make your business more competitive, productive and customer-centric. 

  • Boost sales performance and productivity – Leverage familiar Office 365 cloud applications including Microsoft Exchange Server, SharePoint, Skype for Business and Microsoft Office.

Drive innovation on a modern and adaptable platform

Leverage the power and flexibility of the underlying Microsoft Dynamics 365 platform to build on the core capabilities of your Customer Engagement solution. Create innovative applications to meet the specific needs of your organisation and transform outcomes.

  • Act quickly – Adapt the application to your needs and accelerate time-to-market. Simplify deploying web and mobile apps with no-code visual editors and tools.
  • Extend and connect - Automate processes across Dynamics 365 applications and third-party systems for a unified experience.
  • Invest with confidence – Microsoft’s cloud platform will reduce the cost and complexity of operating a global infrastructure, while safeguarding your data.
  • Innovate to your heart’s content - Transform your customer interactions with the deep insights provided by embedded intelligence. Guide your teams to the right business outcomes!

Are you ready to find out more?

If you'd like to know how Microsoft Dynamics 365 for Customer Engagement (CE) will add value to your business, or if you’re interested in discovering why Microsoft Dynamics 365 should be part of your Digital Transformation roadmap, book a demo now.

As a Microsoft Gold Partner, winner of the Microsoft Dynamics Services Partner of the Year award, and member of the elite Microsoft Dynamics Inner Circle, we’re excited to talk with you about how Microsoft Dynamics 365 can amplify your success!

Businesses like yours are already reaping the benefits.

More of Microsoft Dynamics 365


Great outcomes start with great conversations