Dynamics 365 Commerce

Build customer loyalty and exceed expectations by delivering personalised shopping experiences.

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Seamless shopping experiences with Dynamics 365 Commerce


Combine the power of delivering seamless shopping experiences with ‘the personal touch’ using an omni-channel solution that unifies everything from back office operations to focused customer engagement. The result being increased employee productivity, better business outcomes and loyal customers.

Build loyalty and exceed customer expectations


  • Use clienteling tools to gain a comprehensive view of your customer and respond to their needs at every level of engagement, based on customer profile, history, and preferences that flow across physical and digital channels. Empower your employees to foster lasting relationships through intelligent recommendations, insights, and loyalty programmes.
  • Deliver a seamless, unified shopping experience by connecting digital, in-store, and back office operations with a single retail platform.
  • Provide exceptional service to your customers across channels by tailoring product selection and recommendations, exceeding expectations at all touch points.
  • Offer choice and convenience with in-store purchasing, pick-up in other locations, or home delivery through connected ordering and fulfillment tools. Expedite checkouts with mobile POS.
  • Deliver a unified shopping experience by connecting digital, in-store, and back office operations with a single retail platform.

Simplify retail operations

  • Easily manage employees, stock, financials, and reporting from a single app, with views tailored by role.
  • Speed up end-of-day activities using automated and streamlined workflows.
  • Empower employees with the insights they need to make fast, data-driven decisions.
  • Improve collaboration by connecting in-store sales associates with back office operations and finance teams.

Strategically plan and merchandise

  • Maximise profitability by offering the right products at the right time and price. Centrally track product information, categories, assortment, and pricing.
  • Streamline sourcing and replenishment so you acquire stock from the right supplier at the best price. Monitor demand for products in real time to replenish your stores and distribution centres efficiently.
  • Create effective sales promotions with multi-channel sales and cost data to help you determine optimal campaigns.

Optimise your supply chain

  • Make informed decisions and reduce costs with advanced analytics and machine learning that enable you to make the best stock supply decisions for your stores and distribution centres.
  • Improve stock management with real-time views so you keep the right level of stock on hand and accurately forecast demand to maximise sales and profitability.
  • Anticipate customer demand and reduce time to market with actionable insights provided by historical sales and purchase data.

Have everything to build and run digital commerce

Streamline your business with an end-to-end eCommerce solution that scales to your needs across traditional and emerging channels. Built-in web authoring and development tools enable you to create engaging and intelligent digital storefronts, while a connected marketing and commerce platform enables seamless management of content, assets, promotions, stock, and pricing across channels.

Provide flexible and intelligent omni-channel experiences

Deliver frictionless and consistent yet unique engagement across online and offline channels—allowing customers to purchase when, how, and where they want, on any device—while providing choice around modern payment methods and product collection or delivery.

Streamline operations using cloud intelligence

Drive personalised, friction-free commerce experiences and integrated, optimised back-office operations through ingrained and pervasive cloud intelligence technology. Use advanced merchandising, stock management, and pricing and promotion to innovate; adapt to changing business needs; and improve quality of service and customer satisfaction.

Be scalable, reliable, secure, and compliant

Meet your business needs using flexible deployment options along with a configurable and extensible platform that adheres to global compliance and security standards. Seamlessly switch between online and offline point-of-sale processing for network tolerant operations —while providing highly scalable, performant, and flexible phased rollout options delivered through our unique commerce cloud scale unit.

Why Fusion5 for your Microsoft solutions?

Fusion5 have a proven track record of delivering Microsoft solutions that delight our customers and produce great business outcomes.

As a member of the Microsoft Dynamics Inner Circle, we are not only recognised as being an expert and trusted pair of hands for consultancy, implementation, change management and support, but we also advance access to product updates, licensing changes, and the ability to take our customers' feedback to the source of Microsoft innovation, to help bring solutions that really make a difference to our clients.

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