Insights & Resources

Blogs

Navigating the AI revolution in customer service

Blogs

The challenge of change for local councils

We hate to say it, but from where we’re sitting, we see more failed technology projects due to (a lack of) change management in local councils than in the commercial sector. In this article, we discuss why – and, more importantly - what can be done about it.

Blogs

How a self-service platform could lighten the load for your customer team

Blogs

How to gain real-time visibility on your financial close

Blogs

ROI on choosing the right partner? Priceless.

Blogs

Why an omnichannel approach is better for you and your customers

Great customer service used to be about face-to-face interactions and relationship building. Now, it’s a balancing act between online and in-person interactions, multiple communication channels (also known as omnichannel) and digital service delivery. Customers expect the same service, even as they transition between communications channels. On top of that, customers are less loyal than they once were, meaning that every interaction is crucial.  

Blogs

Four ways Fusion5 can help you with your cloud journey

Blogs

Bringing together disparate and legacy systems

Blogs

Step-by-step guide: Mastering your Azure spend

All we need to do as humans is eat, sleep, breathe and effectively manage our cloud costs – no, seriously!! Effective cost optimisation however, is an art. So, how do you know where to start? This step-by-step guide is designed to help your organisation identify opportunities to save on costs and optimise your Azure spend.

Blogs

Adopting Copilot Microsoft Copilot

Blogs

The AI security conundrum

Artificial intelligence (AI) is infiltrating almost every aspect of life. While this is exciting for most of us - if not a little scary for some - it also means that your business stands at a new crossroads – where unparalleled efficiency intersects with unprecedented risk. While AI's capability to detect, respond to, and even predict cybersecurity threats makes it a true ally in today’s digital battleground, it also has an Achilles heel. And it’s a big one.

Blogs

How to add the vr-vr-vroom to your sales team's performance

In developing Copilot for Sales, Microsoft quite rightly observed that the seller's role is getting harder. It says 70% of sellers’ time is spent on administrative and non-selling duties, like researching prospects, manually entering sales data, and preparing for meetings, and sellers were switching between as many as 40 (yes, 40!) tools per day to get their work done.