Help Desk

Your reliable local help desk

When you need help, you don’t want to wait.

Every Fusion5 customer has access to iHelp, our 24/7 world-class, web-based support solution.

iHelp lets you:

Log and track issues anytime, from anywhere

Get real-time issue status updates presented as graphical dashboards

Chat directly with our Customer Success Team

Receive automated, customised Service Level Agreement reporting at any time

Update your details on demand

Register for Fusion5 Connect sessions

Keep up to date with what’s happening at Fusion5

How iHelp works for you:


Log your issue in iHelp


We start working on your issue


We contact you if we need more information


You can update the issue with more information
at any time


We let you know as soon as the issue is resolved


You close the issue once you’re happy with the outcome


And if you’d rather talk to someone directly, you can chat, text, email or simply phone us. Our Customer Success Team is available from 8 am to 5.30 pm, Monday to Friday (excluding national public holidays).

For details on Priority Levels, initial response times, and service level agreements, please download the Customer Success Team ebook.

Customer Success Team Book

For a concise summary of how we support, educate, and help our customers maximise their investment in technology, download to read at your leisure


Great outcomes start with great conversations