NetSuite Functional Consultant – Customer Success Team

  • Are you passionate about delivering value and service?
  • Do you have NetSuite support experience?
  • Are you a self motivated, driven individual with lots of energy?

Fusion5 is in an exciting time of growth and looking for a talented and engaging NetSuite Functional Consultant to work with some of New Zealand’s largest and most exciting companies within our Customer Success Team.

We are seeking a NetSuite professional to join our Customer Success Team in our Auckland office. The Fusion5 Customer Success Team prides itself on delivering high quality service and solutions for a varied and exciting range of clients. The successful candidate will bring a combination of technical nuance and excellent customer engagement to the team.

Who are we?

Some would say we’re a business that sells software and business applications.  But what we really trade in is #makingpotentialreality.  We provide software, applications, services and support that optimise and empower Aussie and Kiwi organisations so they can thrive.

We’re a passionate bunch, love a good laugh, and believe wholeheartedly in being disruptive where we can, to achieve great outcomes for both our customers and our staff.  We’ve got more awards than you can shake a stick at, a growing number of customers, and a leadership team who are personally invested in the success of the business, our people, and our partners.

And we’re the kind of place that gives you a day off for your birthday.  Basically, we’re awesome, and growing, so we need more awesome people.

The role is for a capable strong consultant who:

  • Brings extensive NetSuite functional support experience;
  • Has an understanding of how businesses work and can back this up with commercial experience;
  • Has the ability to diagnose and analyse customer issues with a passion to build and improve existing processes;
  • Has a friendly and customer focused attitude with a passion for excellence, quality and customer care;
  • Has energy, enthusiasm and is driven, with the natural desire to achieve.

If you are energetic and actively seeking that next all-important opportunity and have the following:

  • 2 – 4 years minimum in a similar customer facing role;
  • Strong analytical, communication and time management skills;
  • Strong problem solving skills;
  • Strong verbal and written communication skills with the ability to communicate with clients and users as well as seniors, peers and developers across the product teams.
  • The ability to address/rationalise application issues and understand the technologies supporting the application;
  • Strong customer service focus with a penchant for learning.

We want to hear from you!

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