NetSuite Consultant - Customer Success Team

  • Join a leading business solutions company
  • Work alongside industry leading specialists
  • Fantastic employee benefits and work culture

Fusion5 is in an exciting time of growth and looking for a talented and engaging NetSuite Functional Consultant to work with some of New Zealand’s largest and most exciting companies within our Customer Success Team.
We are seeking a NetSuite professional to join our Customer Success Team in our Auckland or Christchurch office locations. The Fusion5 Customer Success Team prides itself on delivering high quality service and solutions for a varied and exciting range of clients. The successful candidate will bring a combination of technical nuance and excellent customer engagement to the team.
The role is for a capable strong consultant who:
Brings extensive NetSuite functional support experience
Has an understanding of how businesses work and can back this up with commercial experience
Has the ability to diagnose and analyse customer issues with a passion to build and improve existing processes
Has a friendly and customer focused attitude with a passion for excellence, quality and customer care
Has energy, enthusiasm and is driven, with the natural desire to achieve.
You will have the following:

  • 2 – 4 years minimum in a similar customer facing role supporting customers
  • Strong analytical, communication and time management skills
  • Strong problem solving skills
  • Strong verbal and written communication skills with the ability to communicate with customers and users as well as seniors, peers and developers across the product teams
  • The ability to address/rationalise application issues and understand the technologies supporting the application
  • Strong customer service focus with a penchant for learning.

About us
Some would say we’re a business that sells software and business applications.  But what we really trade in is #makingpotentialreality.  We provide software, applications, services and support that optimise and empower Kiwi and Aussie organisations so they can thrive.
We’re a passionate bunch, love a good laugh, and believe wholeheartedly in being disruptive where we can, to achieve great outcomes for both our customers and our staff. And we’re the kind of place that gives you a day off for your birthday.  Basically, we’re awesome, and growing, so we need more awesome people.
Our promise to you
Fusion5 is proud to be a diverse, inclusive, and forward-thinking employer. We understand it’s essential to provide a workplace where our people are engaged, challenged, successful and happy, and we’ve created just that! Along with an extensive range of benefits and core values to be proud of, we’ll ensure you have every opportunity to make your potential, reality.
Our benefits include

  • Individual Performance and Development Plans
  • Company bonus scheme
  • Birthday leave
  • Flexible working arrangements
  • Volunteer day
  • Free annual flu vaccinations
  • Regular social occasions at all our offices
  • Staff referral program
  • Environmentally Responsible Practices

Plus more…
This is an outstanding opportunity for an individual who recognizes the value of change, flexibility, new technologies and service.

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