Dynamics 365 CRM Functional Support Consultant - Customer Success Team

  • Are you passionate about delivering value and service?
  • Do you want to join an exceptional team of consultants across Australia and New Zealand?
  • Hybrid working environment - Ability to WFH 2 days per week

Fusion5 is seeking a Dynamics CRM professional to join us in our Customer Success Team based in Auckland, Wellington, or Christchurch. The Fusion5 Customer Success Team prides itself on delivering high quality service and solutions for a varied and exciting range of clients.

The successful candidate will bring a combination of technical nuance and excellent customer engagement to the team.

The role is for a capable strong consultant who:

  • Brings extensive Microsoft 365 Dynamics CRM experience;
  • Has an understanding of how businesses work and can back this up with commercial experience;
  • Has a friendly and customer focused attitude with a passion for excellence, quality and customer care;
  • Can be a chameleon, able to change modes from hands-on functional configuration to running customer meetings or getting stuck in with business process discussions;
  • Can provide informative, business-ready training for customer stakeholders.

You’ll also have the following:

  • 2 – 4 years minimum in a similar customer facing role;
  • Strong analytical, communication and time management skills;
  • Strong problem solving skills;
  • Strong verbal and written communication skills with the ability to communicate with clients and users as well as seniors, peers and developers across the product teams;
  • The ability to address/rationalise application issues and understand the technologies supporting the application.

Who is Fusion5?

Some would say we’re a business that sells software and business applications. But what we really trade in is #makingpotentialreality. We provide software, applications, services and support that optimise and empower Kiwi and Aussie organisations so they can thrive.

We’re a passionate bunch, love a good laugh, and believe wholeheartedly in being disruptive where we can, to achieve great outcomes for both our customers and our staff. And we’re the kind of place that gives you a day off for your birthday. Basically, we’re awesome, and growing, so we need more awesome people.

Our promise to you

Fusion5 is proud to be a diverse, inclusive, and forward-thinking employer. We understand it’s essential to provide a workplace where our people are engaged, challenged, successful and happy, and we’ve created just that! Along with an extensive range of benefits and core values to be proud of, we’ll ensure you have every opportunity to make your potential, reality.

Our benefits include

  • Individual Performance and Development Plans
  • Company bonus scheme
  • Birthday leave
  • Flexible working Arrangements
  • Volunteer day
  • Free annual flu vaccinations
  • Regular social occasions at all our offices
  • Staff referral program
  • Environmentally Responsible Practices
  • Plus more…

This is an outstanding opportunity for an individual who recognises the value of change, flexibility, new technologies and service.

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