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4 Things Wholesalers Should Consider When Evaluating NetSuite Partners

As you work your way through potential NetSuite partners, there are some critical elements to evaluate

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There are more than a few ERP and CRM solutions out there and narrowing down your choices is a process in itself.

NetSuite has a lot to offer. But what we want you to know, is that the right technology partner can make all the difference to the solution you choose. Understanding your business, aligning its needs to the right solution and remaining connected past implementation will ensure you get the best and quickest ROI from your ERP investment.

As you work your way through potential NetSuite partners, there are some critical elements to evaluate - taking the time to do this is worth it, and will help you find the ideal partner to address your NetSuite needs. Here are some of the most imperative factors to consider:

1) Look for their motives

It’s no secret that when a business goes out to tender, they are assessing multiple ERPs as well as the partners that provide them. This is why some of the best NetSuite partners are those that have enough in-depth knowledge of what else is on the market and then propose NetSuite as the best solution. While some businesses will tout their expertise with NetSuite, it’s all they sell and that means they aren’t selling you a solution fit for your business, they’re fishing for business.

First things first, being a business solutions partner goes beyond implementation. If a partner is focused on delivery and signing, rather than aligning this is a red flag, and you should move on from considering them. In the same vein, a proposal with sparse details won’t really tell you much, and a true expert will be more than willing to flex their knowledge over meetings and demonstrations.

This means you can begin narrowing down your potential partners just by asking them WHY. A best-in-class partner will have a wealth of information on NetSuite, and list out things like the benefits users can expect from the software, the savings and ROI they might experience, and how NetSuite can positively enable their business model. But partners that have other resources - including things like ebooks, videos, case studies and the opportunity to sign up for a demo - signals that they know their stuff, and will be able to pass this expertise on to you.

2) Ensure they understand your industry

One of the biggest missteps a company can make with technology change is going with a partner that doesn’t have a full comprehension of the unique needs and requirements of your industry. NetSuite use can differ heavily depending on the industry, growth stage and need a business serves in the marketplace. A partner without the right industry expertise will likely only be able to provide generic advice and guidance.

NetSuite offers a full suite of options that if tailored correctly can change the associated cost, time and outcomes. For these reasons, and because you need a partner that speaks your language, it’s critical to evaluate your potential partner’s experience in your industry and whether or not they’ll be able to address your needs. There are a few places you can check for these details, including industry-specific pages of their website and their customer case studies.

3) Evaluate their tech expertise

A leading reason why businesses call upon the services of a software partner is because they want to ensure their investment is supported by the recommendations and assurances of an industry partner. This goes beyond service packages and in-country call centres – although those are important. It’s about a trusted recommendation and working with the knowledge of an industry leader.

Consider looking into things like whether or not they’ve achieved official partner status. For NetSuite specifically, you’ll want a partner that is an official Oracle NetSuite Commerce Partner. The best partners may have received distinctions like Oracle NetSuite Partner of the Year, or the Oracle NetSuite 5 Star Award. These are great indications that the provider knows the ins and outs today’s technology.

Also take a look at how long they have been in business and offering NetSuite. Having consultants and support managers who specialise in NetSuite and have done so for a while, means they can connect with a variety of customers and do so with confidence.

4) Make sure they match your must-haves

There will be certain things your business requires from its NetSuite partner, and your list of needs will no doubt be different than other companies’. It’s important that you and your internal stakeholders take the time to think about your internal needs, and what you’ll ask for from your partner. You can then use your list to narrow down your choices.

Consider things like:

  • Customisation: Are you able to tailor the platform to view the reports and data you need on your own, or will your partner need to help you with this?
  • Location: While almost everything can be done digitally these days, some companies prefer to meet with their partners in person. If this sounds like you, consider adding “geographic proximity” to your list.
  • Turnaround time: Are you on a time crunch when it comes to your implementation, or can you build a few extra days into the deployment schedule? Finding a partner that can align with your timetable is important.
  • Expert Support: Are there areas of support you might need from this partner in the future? Things like managed services and/or digital transformation are good to include in your considerations here.

It’s a process to narrow down your available choices. Once you do, though, you’ll be able to find a partner that can support you throughout your NetSuite implementation and your entire business lifecycle.

IF you want to know what makes Fusion5 a partner of choice, head over to our main NetSuite page, or download our Fusion5 & NetSuite eBook that takes you through case studies, support and more.