Oracle User Productivity Kit (UPK) is a user training content development platform that allows customers to drive user productivity and reduce risk throughout all phases of the software ownership lifecycle. As a result, companies can maximise the return on investment of their software solutions.

Oracle UPK promotes end user adoption, the biggest barrier to enterprise application success, by simplifying and facilitating the knowledge transfer process. It supports all software platforms both Oracle and non-Oracle as well as custom built solutions.

Features

• Single, authoring session for business process documents, test scripts, training manuals, simulations, performance support and quick reference guides.
• Multiple learning methods; watch simulations, practice simulations and knowledge tests.
• In-application performance support.
• Content workflow and management, including check-in and check-out, versioning, rollbacks and status updates.
• Cross-application training content support.
• Multi-language translation.

Benefits

• Maximise ROI on enterprise applications by training users quickly and keeping support documents current.
• Mitigate compliance risk by ensuring users consistently follow process steps.
• Manage knowledge by delivering training within the application itself.
• Record training simulations in a way that mirrors how users complete tasks.
• Reduce training, documentation and on-going help desk costs.
• Accelerate training development.