Fusion5 aims to provide a RAVE service to all our customers.
RAVE is Respond, Add Value, Excite and is applied to everything we do - from sales, to consulting, to support services. We believe if we provide an outstanding service to our customers then our customers become our advocates.
All Fusion5 people are measured on their ability to achieve RAVE; your feedback is therefore important to us.
If you have had a positive experience with Fusion5 or one of our consultants, then we would love to hear from you.
Customer RAVE:
"For the record it's been fantastic working with Simon - he's one of the most competent, flexible and down to earth consultants I've ever worked with - he's worth his weight in gold! It's also been really good working with Rebekah. You've got a great team and it's been a pleasure working with you all." Jane Barr, SkyTV
"All parties who have been working with both Simon and Bernard have nothing but praise for them. The feedback is very positive and the users have every confidence in them and believe their understanding and grasp of the business so quickly has been excellent. So thanks heaps to both of them." Barbara Rees, IS Development, Toyota
"Leonie is always friendly to deal with and knows the ApprovalPlus system very well. She is very helpful and prompt with issue resolution and sets a high standard for Fusion5." Paul Sung, System Accountant, Auckland Airport
"Warren is such a valuable resource to the Improvement Delivery (aka Business Solutions) team within Health Alliance. He is able to take on the difficult technical / developer / functional issues, that the BAU team can struggle with due to time constraints, and work through these issues with efficiency and professionalism, this is due to his knowledge in all areas of Oracle systems. He has taken pressure off the Solution Architects and worked with our customers to improve many aspects of the business."Sharon Unasa, Support Analyst, Health Alliance
"Thanks everyone for all the fantastic effort to make the JD Edwards upgrade such a success. The few minor issues were resolved quickly and easily. Player(s) of the day must go to Mat for bringing the upgrade in on Friday night 8+ hours early and the Fusion5 team for beginning their testing at 11.30 on a Friday night!"Louise Featherstone, Project Manager, Auckland Airport
"I have worked with Leonie in the past year on our ApprovalPlus install and I am very impressed with her knowledge, she has patiently talked me through our ApprovalPlus install and answered my questions so I can manage the day to day tasks efficiently.
I have found her to be extremely helpful and promptly follows through when I have raised an issue or had a question, nothing seems to be problem and she will do what she can to help, which I really appreciate. She keeps me in the loop when required, even letting me know when she will be on leave so I know if something comes up at our end I can inform my end users as to an approximate date the issue will be looked at.
It is a pleasure to be able to work alongside such pleasant helpful person and would like to take this opportunity to thank Leonie for her assistance this past year."Branda Daley, National Finance Systems Analyst, NZ Fire Service
"I have received very favourable comments on James' delivery pitch - very informative without being bogged down in too much technical detail." Andrew Dick, Senior Planner, The Fletcher Construction Company
"I want to thank Amanda for all the incredible time and effort she put into re-designing our CRM system. She worked endlessly with me to understand Lifesaving First Aid and how we were going to be using the system and then made relevant and practical suggestions. The work was a huge success and now all systems are up and running as smooth as ever." Keri James, Administrator, Lifesaving First Aid
"I have always found Leonie very helpful and prompt. Always quick and willing to help us with any ApprovalPlus issues we've had. I enjoy working with Leonie."David Moir, Toyota NZ
"I cannot thank Tony enough for his hard work, dedication and flexibility to take on anything that came his way. His professionalism and willingness to assist has earned him great respect within my team and the overall business. I know that Tony will be missed by many of our key business personnel. Rachel Andrew, IS Manager, Sanofi-aventis
"I admire Adam's work rate in churning out the development. Recently he was in our offices working on three separate sales and distribution enhancements simultaneously, successfully toggling between all three. His documentation is excellent and able to be well understood by those of us who are not code reading specialists." John Eccleton, Business Analyst, Winstone Wallboards
"I really appreciate Simon's no nonsense thoughtful professional approach. I'm often delighted in meetings when he has occasion to say 'but would you really want to do that'. He encourages us to quesion the logic of our decision making processes." John Eccleton, Business Analyst, Winstone Wallboards
"The project was completed successfully and on time. The efforts of Simon were key to this happening. Simon was very easy to work and, despite his apparent heavy workload, he was always available to assist where needed."Steve MacLean, Chief Financial Officer, Tasti Products
"Rebekah's customer service is always delivered with enthusiasm and efficiency. Rebekah has an open nature that makes her easy to deal with and she has a sense of humour (very important)."Lorrene Coe, Payroll Manager,Mainzeal Property & Construction
"Tommy really knows PayGlobal and is always very willing and obliging to help us to find a useful solution. We really appreciate his insight and the suggestions he provides." Lee Robertson, Recruitment & Systems Specialist, Watercare Services
"Vickie has an honest approach in pointing out the pros and cons with any ideas and comes up with the most automated way of doing things. Vickie is a consultant I instantly think of when enlisting any help as I trust her advice and her work."Sharon O'Regan, Payroll Manager, Solid Energy New Zealand
"Simon is endlessly patient and keeps our ideas grounded. He has worked incredibly hard to keep our project moving and to find solutions to our implementation challenges." Kirstie Wardle, HR Advisor, Sky Television
"Anshul is always so helpful when I ask questions about Goldmine and extremely knowledgeable on the system when trying to find solutions to our ever changing business requirements. He always has a smile on his face when he comes into the office and ensures that tasks are completed in a timely fashion."Deborah Sue, Advisory Service Manager, Nutricia New Zealand
"Toyota recently implemented Fusion5's ApprovalPlus software. The Fusion5 people we worked with all provided:
- Excellent Customer Service from the initial implementation
- A sound project framework – with excellent structure and realistic timelines
- Excellent communication
- Adhered to deadlines
- Rapid response to all enquires whether technical or business throughout the project and beyond
The proof of this was that we experienced no major issues with the implementation and acceptance of this project by all Toyota Users." Barbara Rees, IS Development, Toyota New Zealand
"Tommy has been diligent and professional when dealing with Mainzeal staff in relation to our payroll system. You can rely on Tommy to get the job done efficiently."Lorrene Coe, Payroll Manager,Mainzeal Property & Construction
"An issue was raised to Fusion5 in my absence, so to have this resolved quickly and professionally by Maree was greatly appreciated." Tony Hitchcock, IT Systems Analyst, Tenix Alliance
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