Fusion5 is experiencing significant success with companies choosing to implement Pivotal CRM. Pivotal CRM is developed by CDC Software, a long-time Gold-Certified Microsoft Partner and winner of the 2009 Microsoft Partner of the Year award for Information Worker Solutions.

As the market's most customisable CRM solution, Pivotal CRM enables companies to cost-effectively adapt and integrate the system to fit their unique business processes - making CRM work the way they need it to.

From comprehensive out-of-the-box applications to the industry leading Pivotal customisation toolkit, Pivotal CRM puts the ability to cost effectively adjust and innovate in the user's hands.

In addition to successfully selling and supporting a large number of traditional CRM customers, Fusion5 has also leveraged Pivotal CRM and its toolkit to deliver two vertical solutions, Smart-TMS and Consent Plus.

• Sales Force Automation - enables sales forces to work more effectively and generate increased revenues and margins.
• Marketing Automation - analyse customer lifecycles and maximise the most profitable relationships through marketing campaigns.
• Social CRM - interact with customers through facebook and twitter, build online communities and establish a social media profile.
  
   
  
  
  
   

• Document Management - Microsoft SharePoint 2010 provides integrated access between the CRM and customer activity to documents, contracts and proposals.
• Service Automation - improve customer service and turn cost centres into revenue centres.
• Partner Management - extend marketing, sales, service and ordering capabilities to the business partners, enabling them to become effective members of the demand chain.
• Mobile CRM - allow critical access to data and processes from the selection of CRM components anywhere, anytime on a variety of mobile devices.