FrontRange Service Catalog is a Web-based shopping cart, which clearly outlines and defines all IT services. Users can order all service offerings directly online using the intuitive interface. All service requests then go through individually configurable approval processes – the initial request subsequently turns into an approved and documented order.

This standalone module integrates with FrontRange ITSM and Service Level Management out-of-the-box, so that organisations can deliver, measure,and tune services to meet the changing needs of the business. If the organisation is not already a FrontRange ITSM user, they can plug FrontRange Service Catalog into their existing service desk solution to maximise the technology investment.

Key Benefits:

• Single point of interaction for IT Service requests.
• Holistic picture of all services.
• High performance and cost transparency for providers and users.
• Less administrative effort due to lean, audit-proof processes.
• Higher cost savings – up to 70% for service delivery.
• Less administration through streamlined, revision-proof processes.
• On-Demand reporting and metrics.
• Improved customer satisfaction.

Key Features:

• Transparent view of all costs, including usage-based billing.
• One click shopping - from service request to service delivery.
• Transparency and cost control.
• Fully automated and integrated process - from request to service delivery.