Built on more than 15 years of service management experience, award-winning HEAT help desk software integrates core service and support components into one complete solution to reduce costs and increase operational efficiency. HEAT offers a powerful and flexible solution, with one of the industry's lowest total costs of ownership. HEAT offers a series of easily integrated IT Service Management modules based on IT and ITIL best practices.

Key Benefits and Features of HEAT software include:

• Flexible, easy to configure workflow automation - users can quickly and easily customise and automate the workflow and processes.
• Fast time to benefit - With HEAT's Graphical User Interface for form design customers are able to get the HEAT system up swiftly.
• Centralised reporting - managers are able to quickly get answers to key business questions and actively monitor the support centre status in real-time.

• Easy integration - quickly and easily create web services to create and update configurations, customer records, or service requests using third party tools.
• Automatic email monitoring - HEAT automates inbound and outbound email communication, allowing the service organisation to better use resources.
• FrontRange Voice - Add communication management with integrated telephone for powerful call centre capability.

HEAT helps cut costs by:

• Automating routine tasks.
• Increasing first call resolution.
• Reducing service calls with self-service capability.
• Gaining efficiency with voice-enabled service.
• Consolidating and integrating service and support operations.
• Introducing service enhancements with analytical views of end-to-end performance.