Envisage Software
The Envisage software suite includes specialist Customer Service and Help Desk solutions. Used in more than 30 sites throughout New Zealand, Envisage accounts for a significant share of the New Zealand Help Desk market.
With over a decade of success providing work-flow solutions in the Help Desk / Service Desk software industry, Envisage software is a tested and proven solution that can be easily implemented on time and within budget.
Customers range in size from as small as 50 to 6,500 PCs making Envisage Software a significant player in the New Zealand market. Customers include:
- Civic Contractors
- Foodstuffs
- Farmers
- Progressive Enterprises
- Restaurant Brands
- AUT
- Plant and Food Research
- Fletcher Building
- UDC
Envisage software can be used accross the organisation. A variety of issues can be handled by the same system and with skills-based routing, requests can be automatically forwarded to the appropriate department. All product quality control issues will be automatically forwarded to the applicable department and IT related issues are directed to the IT Support Team. No human or manual intervention is required.
Whether you wish to leverage off advanced systems to provide high quality support without additional staff, or you run a complex network of distributed Call Centres, Envisage software can provide a scalable, cost-effective, enterprise-wide, Customer Service / Relationship Management Solution.
Fusion5 can implement a proven Envisage software package in next to no time, assuring the benefits are immediate. The Envisage suite of software is developed and written entirely in New Zealand and is highly customisable. Dealing directly with the developer enables Envisage software to be easily integrated with any existing system.
Affordable pricing enables the solution to be fully optimised to requirements, yet remain within budget.
Please view the Civic Contractors case study or visit www.envisage.co.nz for more information.
Ludy Colenbrander 64 9 379 0525
Amanda Peake 64 4 473 4552
