Maximizer CRM
Maximizer CRM Enterprise Edition gives your staff access to both Windows desktop and web access; plus options for BlackBerry, Windows Mobile or Palm mobile CRM access.
Also powered by Microsoft SQL Server for enterprise-class database management, security, and reporting, Enterprise Edition includes a Lite Edition of Workflow Automation powered by KnowledgeSync. Enabling you to automate customer-facing processes and monitor critical activities in your bu siness - before it’s too late.
What's Inside maximizer
Account & Contact Management
Schedule appointments, meetings and your work and personal time effectively with maximizer CRM's integrated business calendar. Time management has never been easier for small to medium sized businesses.
Activity management including time management, task management, email management, Microsoft Office® integration, Outlook & Exchange synchronisation document management, and accounting integration (to QuickBooks® and Dynamics GP®).
Sales Management
Manage your sales accounts and customers better than your competition. With Maximizer CRM, you have account management and sales contact management software in one central database and have the flexibility to track and view the information that is relevant to your business.
Marketing
Marketing Automation with Maximizer CRM software enables more effective prospecting to drive more targeted leads to sales. As an integrated solution, Maximizer CRM enables you to effectively market to customers and prospects, nurturing leads with relevant content throughout the customer lifecycle. With built-in email marketing, marketers can now automate dynamic, personalised email campaigns that turn prospects into customers, and keep customers loyal.
Customer Service & Support
Customer case Management through Maximizer CRM allows customer service teams to effectively track, manage and resolve customer issues; including technical support, billing and returns. Resolve issues faster with easy access to complete account information in one central, easily viewed location.
Business Intelligence
With the right business intelligence tools, CRM reports and dashboards, put actionable insight into the hands of sales, marketing and service managers and executives. Business intelligence, in the form of key performance metrics and status reports from Maximizer CRM, enables you to solve problems, seize opportunities and refine everyday processes.
Workflow Automation
Workflow Automation is an engine that runs in the background through Maximizer CRM, providing business activity monitoring to ensure that critical tasks are completed based on other actions in the database, such as assigning web leads or notifying staff of service escalations. With Workflow Automation, relationship-building care and communication is streamlined and business processes are automated, minimising the resources required to maximise revenue and customer satisfaction.
eBusiness
Attract more prospects, sell more products and boost customer service by leveraging online experiences. With Maximizer CRM's web and order management eBusiness solutions, you’ll grow your business - around the clock and around the world. Exploit the full capabilities of Maximizer CRM by integrating your website with your customer relationship management processes.
- Generate and Assign Online Leads
- Turn anonymous web visitors into leads
- Create online forms for leads, polls and event registration and automatically import any field
- Assign leads quickly and send email notifications to the assigned sales person or partner
Mobile
Your customers today have greater expectations than ever for rapid response. People in your organisation - field sales and service staff, mobile professionals, and executives - need the right information at all times, to respond to these demands.
Mobile devices, including BlackBerry®, Windows Mobile®, iPhone™, Google G1™, Nokia®, Palm® and other popular smartphones, have become critical tools to compete effectively.
