GoldMine CRM
With powerful relationship management as well as sales, marketing and customer service automation software, you can streamline the sales cycle, boost team collaboration, improve customer satisfaction and refine your efforts to make the most of your sales, marketing and customer service investments.
The GoldMine product family offers a wide range of features and functionality, allowing you to choose the modules and solutions that best fit your needs. GoldMine CRM solutions help reduce the complexity of your IT infrastructure, lower costs and ensure that your company has the agility it needs to remain competitive.
GoldMine Enterprise Edition
GoldMine Premium Edition
GoldMine Mobile
GoldMine Voice Call Centre Solutions
GoldMine Enterprise Edition
GoldMine Enterprise is designed for the business that wants its CRM to add significant value, not just automate sales calls. These businesses look for CRM to create value through increased agility, higher success ratios, and integration of data from disparate points in the organisation.
What's Inside GoldMine Enterprise
Relationship Management
- Manage relationships the way you naturally organize your business, by account, household, distributors or other specially defined category-go beyond generic customer or contact categories
- Centralise information in one repository-integrate third-party "data silos," Finance or Accounting departments, order management systems, back-end ERP, and more
- Gain a 360 degree view of your customer or other relationship data-data from any system and any source, exposed for use or integrated robustly-you decide
Sales Opportunity Management
- Real-time visibility into all your sales activities, including product and services information and revenue details
- Built-in Sales Methodology support keeps processes consistent and sales cycles on track
- Easy-to-use interface helps you manage all information surrounding sales opportunities
Forecast Management
- Forecast tools enable sales users to better predict, manage, and analyze their pipeline
- Ensures sales users stay focused on reaching their sales quotas
- Forecast dashboards allow management to view, analyze and manage forecast figures, properly and accurately
Quoting
- Integrated Quoting Tool automates what previously were common failure points in the sales process
- Guaranteed consistency of customer information, products, pricing, and cross-selling offers
- Flexible approval processes allow you to standardise quotes and manage exceptions
Marketing Campaign Management
- Create and manage campaigns easily
- Create test campaigns and run trials
- Predict and quantify campaign ROI
- Fine-tune campaigns, as they roll out, using real-time data
Lead Management
- Distribute leads to the right person automatically using configurable business rules
- Adjust and optimise your management in real-time-rank, qualify, reassign, and more
- Use extensible business logic to maximize the value of your lead analysis
Customer Support
- Consistent, real-time answers via email, telephone, Web and all other access points
- Access to full customer case history, including data pulled from sources across the organisation
- Customer support Best Practices and opportunities to streamline processes increase productivity
GoldMine Premium Edition
Focus on selling, not learning software
Real answers...Real time! In these tough economic times you need a solution that is easy to install and enables you to achieve a quick return on investment.
GoldMine Premium Edition supports all your sales, marketing and customer service business needs through powerful customer relationship management features, including relationship management, marketing automation, sales force automation, and customer service and support administration.
Features are built specifically to empower the user with information, boost client productivity, complete the customer view, and lower total cost of ownership with a business application that is easy to implement and administer.
What's Inside GoldMine Premium Edition
Relationship Management
- Gain a holistic view of any customer maintained in GoldMine to effectively communicate with the entire client base
- Daily Activity Management features enable all users to manage day to day tasks and email conversations
- Quickly schedule calls, appointments, and to-do’s for any contact with the click of a button
- Calendar views provide insight into each users daily, weekly and monthly activities. Group calendars enable managers to view subordinates calendar information
Sales Opportunity Management
- Assists account representatives in determining which markets they sell most effectively, which competitors they have a higher chance of winning against, and what sales activities and tactics can help shorten a sell cycle for optimal customer wins
- Quickly create Projects based off of opportunity information. GoldMine allows you to track detailed information about the clients, project status, source, and timeframe of any project
Forecast Management
- Forecast features allow managers to view each opportunity in the system and enable all levels of management understand the big picture, to help keep sales cycles on track
- Compare actual sales and forecasted sales vs. quota so users stay focused on reaching their sales quotas
- Administer forecast pipelines in real-time for the greatest revenue impact
Marketing Campaign Management
- Improve marketing effectiveness and target the right contacts for each campaign by using intuitive campaign creation features in GoldMine
- Better understand your customer targets and marketing activities.
- Campaign wizard helps lists contacts which qualify for specific campaigns, automatically generate each user’s activities and helps marketing managers create and initiate email campaigns
Lead Management
- Automated process helps automate common business tasks such as sending emails, updating lead information, or scheduling lead activities
- Track sales for closed loop reporting and campaign effectiveness
Customer Support and Case Management
- Enables tracking, resolution and reporting of service requests resulting in improved client satisfaction and better customer retention
- Permits all support agents to accept incoming service requests, be alerted with upcoming and urgent cases, and share client information across support teams
- Places important client information in the hands of your service agents so they can resolve service request quickly and accurately
Knowledge Base
- Supports an organisational content structure for all teams to access, as well as, each user can develop their own, individual knowledge base content
- Easily store content in comprehensive file and folder formats, and search knowledge base by keywords, topics and more
GoldMine® Mobile Edition
Access GoldMine data from anywhere, at anytime
Give your sales agents access to their most important sales information while they are out of the ffice traveling on business. GoldMine® Mobile Edition works with your existing GoldMine® Premium or Corporate Edition infrastructure and runs on the ever popular BlackBerry® product line.
GoldMine® Mobile Edition is a mobile sales application that allows your mobile users to access their essential customer and contact information, opportunity details, and daily calendaring activities while they are disconnected from the office environment.
Features
Real Time Access Anywhere
GoldMine Mobile allows instant, remote access to mobile users using the widely popular BlackBerry devices. Remote access puts important sales information, such as, customer and contact information and daily calendaring activities, to where the mobile users need it most, on the frontlines.
BlackBerry Device support
Research In Motion (RIM) is a leading designer and manufacturer of innovative wireless solutions, including the award-winning BlackBerry device. Usage of this device gives mobile users wireless access to email, daily activity management, contact management and much more.
Phone & Email Integration
Leverage the power of GoldMine CRM with your BlackBerry device by integrating the phone and email features of the BlackBerry directly into GoldMine. Screen pops from GoldMine give you instant access to key contact information, along with the ability to automatically create history records from your calls. Email integration allows you to create history records in GoldMine directly from the BlackBerry email client. GoldMine Mobile helps ensure that no email communication will be lost, especially when users are communicating with their clients remotely via BlackBerry devices.
Online and Offline capabilities
Vital customer information is never lost because GoldMine Mobile users now have access to their information at anytime, even when a connection is not available. Mobile users can either work from the local sales data store when a connection is not available, or, when a wireless connection is accessible, remote users can access data in real time over the wireless network. Real-time sync maintains a single source of truth for all users.
Configurability
GoldMine Mobile allows for easy configuration options on fields and records available on the mobile device. Consistent usage, whether it is in the office or on the road, is important to any sales user. Using GoldMine Mobile’s configuration tools, usage of the mobile application will be consistent and in-line with the configurations you may choose to deploy to the corporate edition.
Customer Management and Daily Activity Management
Users have the ability to create, update and view all GoldMine customers, contacts and prospects via the BlackBerry device. Users can also view and edit their calendar meetings, appointments and to-do items with GoldMine Mobile Edition.
Opportunity Management
Sales agents can manage their pipeline anywhere at anytime with GoldMine Mobile Edition. Using the opportunity management capabilities remote sales employees are kept abreast of any pipeline changes or additions, and are able to collaboratively sell with other sales team members. GoldMine Mobile edition real-time sync ensures coordination between members of your sales team so your mobile agents can get the sales support they need, close deals faster, and forecast more accurately.
GoldMine Call Center and Voice Solutions
Lowering the Cost of Customer Loyalty
The foundation for a cost-effective, customer-pleasing communications strategy, whether you manage a single office, direct a global workgroup, or manage a call center for a large, distributed enterprise.
Replace expensive and limited proprietary telephony hardware with standards-based software solutions that optimise equipment choices, deploy rapidly, integrate seamlessly, and easily align with changing business processes, demand, and staffing. Increase service levels and productivity, while lowering costs.
What's Inside FrontRange Voice?
Advanced Skills-Based Routing
Improve customer satisfaction by ensuring the appropriate agent handles each call with skills-based and data-directed routing rules. Route calls to the account manager or product support team without requiring redundant data to be entered by the caller.
Intelligent Automated Call Distribution and Queuing
Keep track of all available agents, so the right call goes to the right agent, at the right time. Real time monitoring of queue depths with color coding and audible alarms when thresholds are met.
CTI Screen Pops
Authenticate your customers, bring the right ticket or contact to the screen when the customer calls.
Real-time and Historical Reporting
View real-time data and tap into 40 pre-built historical reports through an easy-to-use graphical dashboard.
Quality Management
Supervisors have access to call monitoring, whisper coaching, barge, call recording and quality scoring to ensure continuous improvement of your call center agents.
Outbound Campaign Management
Simplify your outbound calling campaigns with automated preview, progressive and automatic dialing applications including list management, call distribution, status reporting).
